Aftercare and Service Desk

Our aftercare service and dedicated 24/7 service desk make practical, value-added contributions to effective site management. By understanding all the elements of your fire and security systems, we are able to prolong equipment life and identify areas for performance improvements, minimising emergency situations and achieving optimum cost-effectiveness.

Service Desk

Service Desk

Every month, we deal with hundreds of calls, emails and alerts via our client portal. Our service desk co-ordinators are trained in all areas of maintenance and management to ensure that our customers receive the best possible advice and service.

The efficient team acts upon and resolves customer issues 24 hours a day, 7 days a week. Reports are generated on a monthly basis to provide up-to-date statistics on our performance in relation to KPIs and SLAs.

Aftercare

Aftercare

Our aftercare service provides professional service solutions, including preventive planned maintenance and emergency call out facilities. Our aim is to ensure that all our customers’ systems remain reliable and energy efficient for years after installation.